Metcash Limited ACN 112 073 480, its related bodies corporate and its business pillars (collectively, “Metcash”, “we”, “our” or “us”) is committed to the protection of personal privacy within the scope of all relevant laws as amended from time to time, including but not limited to the Privacy Act (Cth) 2000 (“Act”). This Privacy Policy covers Metcash’s treatment of personal information that, in the course of conducting business and operations, Metcash may collect, use and disclose. This Privacy Policy has been developed and a Privacy Officer has been appointed to ensure compliance with our legal obligations and as such, will be implemented and enforced.

Metcash may amend, revise or update this Privacy Policy from time to time in its sole discretion. The most current version will be located on the Metcash intranet site, and is also available by contacting the Privacy Officer at [email protected] or [email protected] In the event that any inconsistency arises between this Privacy Policy and the Act or other applicable law as amended from time to time, the Act or applicable laws will prevail.

By using any of the Metcash websites, or by providing any personal information to Metcash, you consent to the collection, use and disclosure of your personal information as set out in this Privacy Policy.

Employee Directive and Personal Information

All Metcash employees are directed to and must comply with this Privacy Policy, the Metcash general privacy policy available at as amended from time to time (“General Privacy Policy”) as well as the requirements of all relevant privacy laws as amended from time to time, including the Act, any applicable State legislation and any other related polices of Metcash as amended from time to time. Metcash will view any breach of this Privacy Policy as a very serious matter. Any employee who breaches this Privacy Policy may be subjected to disciplinary action which may include termination of employment.

From time to time, it may be necessary for Metcash to disclose personal information about an employee to a third party. Such disclosures are made in relation to the employee’s employment with Metcash. Metcash will require the third party to use the personal information of any employee only for the purpose for which it has been supplied by Metcash.

All employees have received a copy of this Privacy Policy and, by acknowledging receipt of a copy of this Privacy Policy:

  • confirm that they have read and understood their obligations under this Privacy Policy as an employee of Metcash;
  • acknowledge that, in the course of their employment with Metcash, they may obtain or have access to personal information of third parties that is collected, used, stored or disclosed by Metcash in the course of business and pursuant to this Privacy Policy;
  • acknowledge and agree that they will handle, use, store and collect any personal information in accordance with this Privacy Policy, the General Privacy Policy, and any applicable law;
  • acknowledge that, in relation to their own employment, during the course of their employment their employer and/or other Metcash entities will obtain personal information (including health, medical and other sensitive information) about the employee; and
  • confirm the employee’s consent to Metcash obtaining and disclosing this personal information to other parties for the purposes of conducting Metcash’s business, and as otherwise outlined in this Privacy Policy and any other applicable Metcash policies as may be amended from time to time.

Types of personal information collected by Metcash

The types of personal information collected and held by Metcash will vary depending on your dealings with us. This information may include any or all of the following:

  • name, address(es), telephone number(s) and other contact details;
  • associated company name(s), position, occupation and other business details;
  • electronic address(es);
  • bank account details;
  • credit card details;
  • transaction details relating to your use of our products, services or benefits;
  • date of birth;  and
  • other details relevant to your employment.

From time to time, you may provide us, and we may collect from you, personal information of a third party. Where you provide the personal information of a third party, it is your responsibility to ensure that those persons are aware of this Privacy Policy and the General Privacy Policy (where applicable), understand it and agree to accept it.

How Metcash collects personal information

Generally, Metcash collects personal information directly from you, such as:

  • when you apply for a position;
  • in the course of your employment with Metcash; or
  • when you have other dealings with us.

Metcash will collect personal information through Metcash Limited, its related bodies corporate and its business pillars;

Why Metcash collects, uses and discloses personal information

Metcash will use the personal information it collects for the purpose disclosed at the time of collection, or otherwise as set out in this Privacy Policy. Metcash will not use your personal information for any other purpose without first seeking your consent, or where authorised or required by law.

Metcash will collect personal information for the following purposes:

  • to establish and maintain your relationship with us, including in some cases disclosing your name and address (as required by law, such as to government authorities and agencies)
  • to provide the products or services you have requested from us and keep a record of them;  and
  • to answer any inquiry you make.

Metcash may also disclose your personal information to third parties who work with us in our business to provide, promote or improve products or services, such as consultants and professional advisers.

How Metcash stores and protects personal information

Metcash stores personal information in a combination of computer storage facilities, paper-based files and other records. In so doing, we have taken numerous steps to protect your personal information from misuse, interference and loss, and unauthorised access, modification or disclosure.

Additionally Metcash takes reasonable steps to destroy or permanently de-identify personal information when we no longer need it.

The internet is not a secure method of transmitting information. Accordingly, other than where Metcash uses secure socket layer technology (SSL) to ensure information (such as credit card information) is securely transmitted and processed, Metcash cannot and does not accept responsibility for the security of information you send to or receive from us over the internet, or for any unauthorised access or use of that information.

Does Metcash send personal information overseas?

Metcash does not disclose your personal information to organisations in other countries.

How you can access your personal information

Metcash will take reasonable steps to make sure that the personal information we collect, use or disclose is accurate, complete and up to date. If your personal details change, such as your address or phone number, please contact our human resources department at [email protected].

At your request, Metcash will provide you with a copy of any personal information which we hold about you, unless an exception under the Act or other applicable legislation applies. We may charge a fee for retrieving this information, in which case we will inform you of the fee and obtain your agreement to that fee before providing the information.

We will promptly acknowledge and investigate any complaint about the way we manage personal information.

How to contact Metcash or make a complaint

If you have any questions about this Privacy Policy, or if you wish to make a complaint about our collection, use or disclosure of your personal information under this Privacy Policy, please contact the Privacy Officer at [email protected]

Metcash will take reasonable steps to remedy any issues resulting from our failure to comply with our privacy obligations.